Corporate Responsibility

Stakeholder Engagement

We seek feedback from stakeholders to assess our performance and to inform our judgment about issues.

We engage with our stakeholders at the global, regional and local levels in three primary ways:

• Responding to specific requests for information
• Participating in multi-stakeholder relationships
• Conducting our own engagements

This helps us understand and prioritize our corporate responsibility challenges.

Performance

Non-governmental organizations

Non-governmental organizations (NGOs) are key stakeholders. They also represent other interested parties such as workers in our supplier factories and communities local to supplier operations.

Through our membership of the Global eSustainability Initiative we engage with NGOs working to improve labor and environmental conditions in mines supplying minerals used in the electronics industry.

We also met periodically with representatives from NGOs working on supply chain issues, including Good Electronics, the Center for Reflection and Action on Labor Issues (CEREAL) and the Center for Research on Multinational Corporations (SOMO).

Socially responsible investors

We engage with investors and research analysts on corporate responsibility issues to better understand their concerns and to learn from their research. We respond to inquiries and meet with them to better understand specific issues.

In 2010, Motorola, Inc. was included in the following socially responsible investment indices:

• Dow Jones Sustainability World Index
• Dow Jones Sustainability North American Index
• FTSE4Good Index
• Calvert Social Index

Customers

We engaged with customers in the following ways during 2010:

• Collaborated with our customers through the Global e-Sustainability Initiative (GeSI)
• Completed  and responded to customer surveys on corporate responsibility, including self-assessment questionnaires
• Participated in corporate responsibility summits hosted by our customers

Employees

Our employees have formal and informal channels to discuss corporate responsibility issues. We encourage employees to go to their managers or business conduct champions with any ethical concerns at work. Employees can report suspected violations of our code of conduct anonymously using the global Ethics Line. We encourage our employees to volunteer and give back to the communities where they live and work. We make sure our employees are aware of our environmental targets by publishing a monthly online newsletter, displaying on-site posters and running programs on Motorola Solutions TV monitors with tips for reducing energy use at home and work.

Suppliers

During 2010, we engaged with our suppliers on corporate responsibility by:

• Offering training sessions to raise awareness of our requirements and to provide guidance on how suppliers can establish internal CR and monitoring programs for their own supply chains
• Distributing assessment questionnaires developed by GeSI, which help new suppliers assess their compliance with our supplier code of conduct and raise awareness of our requirements
• Incorporating corporate responsibility requirements into supplier agreements
• Monitoring them to identify any potential problems and drive continuous improvement in corporate responsibility performance. This also helps us avoid working with suppliers whose practices conflict with our values
• Working with them to resolve corporate responsibility issues identified by audits

Read more information about our supply chain program.

Government and regulators

We engage with government officials directly and through industry associations. We provide our perspective on issues affecting our industry and lobby for policies that balance social and environmental objectives with our business interests. In 2010, we engaged with U.S. government representatives to inform the development of legislation on conflict minerals and worked with other regional and international governmental bodies on this issue.

For more information, see public policy.

Multi-stakeholder and industry initiatives

We participate in GeSI, which brings together NGOs and companies to improve the sustainability of the information and communication technology industry.

In 2010, we participated in the following industry initiatives to improve standards in the minerals supply chain:

• A roundtable hosted by Business for Social Responsibility where we discussed with representatives from the jewelry and mining sector how to work together to improve standards relating to the sourcing of minerals
• GeSI workshops held to gain consensus around an approach to validation of tantalum and tin smelters
• Three workshops to help the OECD develop its Guidelines on Due Diligence relating to conflict minerals